Return Policy
Family Center Farm & Home may Replace or Repair Your Merchandise, or Return Your Money WITHIN 30 DAYS OF THE PURCHASE DATE under the following conditions:
- Merchandise must be clean and in resalable condition
- Packaging must be in new condition
- Clothing must be unwashed, unaltered and with original tags
- Seasonal or Clearance items may be subject to restrictions
- Restocking fee may apply
CASH REFUND OR CREDIT MAY BE GIVEN WITH VALID RECEIPT
- Returns over $100.00 with receipt may be refunded with a check mailed directly to the customer
- Refund of purchases made by check require a ten (10) business day waiting period
- Credit or debit card refunds will be credited to the card used on the original purchase
- Gift Card purchases will be refunded to a Gift Card
- Warranty items may need addressed directly to manufacturer after 30 days
- Power Equipment may only be replaced or repaired at Management’s discretion
WITHOUT A VALID RECEIPT
- Customer must present valid government issued photo ID
- Refund or exchange may be refused at Management’s discretion
- Refund or exchange amount may be in the amount of the last discounted price of the item
- Merchandise may be exchanged with Management’s discretion
- Gift Card may be given in lieu of exchange
NON-RETURNABLE ITEMS
- Custom Cut Items (Rope, Hose, etc)
- Power Equipment per manufacturer policy
PLEASE RETAIN YOUR RECEIPTS FOR WARRANTY REPAIRS
LOCAL CHECKS ONLY WITH PROPER ID
POWER EQUIPMENT RETURN POLICY
- We do NOT accept returns on Power Equipment products
- Repair issues covered by Manufacturer’s Warranty will be handled by the Parts & Services Department
SADDLE RETURN POLICY
- Two Weeks from Date of Purchase on New & Used Saddles